Service quality management in hospitality, tourism and leisure / edited by Jay Kandampully, Connie Mok and Beverley Sparks.   -- Mumbai, India:  Jaico Publishing House.,  2000z.  <br/>xvii, 339 p.:  ill.;  25 cm. <br/><br/> Includes index. <br/><br/><label>ISBN: </label>9788179921845 <br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry -- Management. <br/>Tourism -- Management. <br/>Leisure industry -- Management.<br/><br/><label>Dewey Class. No.: </label>Res 647.94068 Se692 2000