TY  - BOOK
AU  - Kandampully, Jay 
AU  - Mok, Connie 
AU  - Sparks, Beverley 
TI  - Service quality management in hospitality, tourism and leisure
SN  - 9788179921845
U1  - Res 647.94068 Se692 2000 
PY  - 2000///z.
CY  - Mumbai, India
PB  - Jaico Publishing House.
KW  - Hospitality industry -- Management.
KW  - Tourism -- Management.
KW  - Leisure industry -- Management
N1  - Includes index
ER  -