Front office operations / Colin Dix and Chris Baird. -- 4th ed. -- Singapore: Pearson Education South Asia Pte, Ltd., 1998. v, 218 p.: ill.; 24 cm.
Includes index.
9812471227
Hotel management -- Handbooks, manuals, etc. Receptionists -- Handbooks, manuals, etc. Hotels -- Great Britain -- Employees -- Handbooks, manuals, etc.