Evans, James R. <br/><br/>Total quality management / James R. Evans.  -- Philippines:  South Western,  2014. <br/>xxi, 697 p.:  ill.  25 cm. <br/><br/> includes bibliographical references and index. <br/><br/><label>ISBN: </label>9789814633314 <br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/><br/><label>Dewey Class. No.: </label>Res  658.4 E9234 2014