Tourism infrastructure and enterprise zone authority (TIEZA) employees' profile and job performance in relation to clientele satisfaction: pioneering outcomes-based performance evaluation (OBPE) and customer service roadmap/ Anthony A. Baldicanas. -- Parañaque City: Olivarez College, 2019.
Master Thesis
This study attempted to determine the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) employees' profile and their job performance in relation to the clientele satisfaction toward crafting an outcomes-based performance evaluation (OBPE). This study utilized quantitative descriptive correlation research design using researcher - made survey questionnaire and supplemented by documentary analysis the among two groups of respondents as sources of data namely: (1) employees (60); and (2) their passengers (20), respectruiry rera tatal of 180, The data were tallied, tabulated and computed using statistical treatments, such as frequency distribution, percentage, weighted mean and t-test. Results showed that to this effect, that the research findings, based on the results of the study, it is recommended to design a continuing professional training and development program for the employees that emphasizes effective quality customer service. A proposed outcomes- based development program is provided in this study.