pioneering outcomes-based performance evaluation (OBPE) and customer service roadmap Baldicanas, Anthony A. creator text xxu Parañaque City Olivarez College 2019 monographic eng

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This study attempted to determine the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) employees' profile and their job performance in relation to the clientele satisfaction toward crafting an outcomes-based performance evaluation (OBPE). This study utilized quantitative descriptive correlation research design using researcher - made survey questionnaire and supplemented by documentary analysis the among two groups of respondents as sources of data namely: (1) employees (60); and (2) their passengers (20), respectruiry rera tatal of 180, The data were tallied, tabulated and computed using statistical treatments, such as frequency distribution, percentage, weighted mean and t-test. Results showed that to this effect, that the research findings, based on the results of the study, it is recommended to design a continuing professional training and development program for the employees that emphasizes effective quality customer service. A proposed outcomes- based development program is provided in this study. Anthony A. Baldicanas. Master Thesis Job Performance Clientele satisfaction Employees T 350 2019 358 OCLRC 230131 20260730103754.0 9810