TY  - BOOK
AU  - Baldicanas, Anthony A.
TI  - Tourism infrastructure and enterprise zone authority (TIEZA) employees' profile and job performance in relation to clientele satisfaction: pioneering outcomes-based performance evaluation (OBPE) and customer service roadmap
U1  - T 350 2019 358 
PY  - 2019///
CY  - Parañaque City
PB  - Olivarez College
KW  - Job Performance
KW  - Clientele satisfaction
KW  - Employees
N1  - Master Thesis
N2  - This study attempted to determine the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) employees' profile and their job performance in relation to the clientele satisfaction toward crafting an outcomes-based performance evaluation (OBPE). This study utilized quantitative descriptive correlation research design using researcher - made survey questionnaire and supplemented by documentary analysis the among two groups of respondents as sources of data namely: (1) employees (60); and (2) their passengers (20), respectruiry rera tatal of 180, The data were tallied, tabulated and computed using statistical  treatments, such as frequency distribution, percentage, weighted mean  and t-test.  Results showed that to this effect, that the research findings, based  on the results of the study, it is recommended to design a continuing  professional training and development program for the employees that  emphasizes effective quality customer service. A proposed outcomes-  based development program is provided in this study
ER  -