000			04489nam a22002417a 4500
001			10481
003			OCLRC
005			20260730103812.0
008			230303t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 647.94 2017
100			_aAndaya, Maria Joy L.
245			_aAppraisal of services in Oli�s den: _btowards appropriate training plan./ _cMaria Joy L. Andaya, Dwayne V. Durango, Rosanna M. Faustino, Ayie E. Lubiran, April Mae M. Orillana, Cristobal N. Tria.
260			_aParan��aque City: _bOlivarez College, _c2017.
502			_aUndergraduate Thesis
520			_aThis study was conducted to assess the food service program of the Oli's Den canteen. From the results of the survey questionnaire, food portioning, physical condition, staff efficiency of the study could serve as a reference among the management in planning, preparing, and improving canteen sales and provide cheaper and nutritious food that may contribute to the healthy well-being of the customers specifically, the students, faculty members, and parents. The data was gathered through the use of descriptive evaluation method. Information was gathered through the use of survey questionnaire as instrument. Statement of the Problem The study aimed to assess the quality service of Oli's Den canteen as perceived by the customers. Specifically, this sought to answer the following questions: 1. How do the respondents assess the school canteen in terms of: 1.1. Staff attitude; 1.2. Quality of services; and, 1.3. Physical appearance? 2. How satisfied are the respondents on the service provided by Oli's Den? 3. What improvements are considered by the respondents to be immediately addressed? Findings The important findings of this study are as follows: 1. How do the respondents assess the school canteen in terms of. 1.1. Staff attitude The findings revealed that the College respondents strongly agree that the canteen staff are friendly (mean=3.60). 1.2. Quality of services The College respondents strongly agree that canteen process their orders efficiently (M=3.69). 1.3. Physical appearance The College respondents strongly agree that the canteen dining area has enough seats to accommodate guests (M=3.69). 2. How satisfied are the respondents on the service provided by Oli's Den? The findings revealed that the College respondents strongly agree that the canteen offers a good variety of food (M=3.83). 3. What improvements are considered by the respondents to be immediately addressed? The survey revealed how the respondents ranked the areas for improvement in the amenities and services of Oli's Den. Respondents want Oli's Den management to immediately address more affordable price (first), bigger serving (second), food stub (third), more ventilation (fourth), and promo per meal (fifth). Conclusions Based on the findings of the study, the following conclusions are drawn: 1. The respondents find the canteen staff friendly. 2. The respondents think the staff process the orders efficiently. 3. The respondents observe that the school canteen has enough seats to accommodate their guests. 4. The respondents find that the school canteen has enough variety of food. 5. The respondents always check the price first to evaluate if the product is worth the purchase. After checking the price, they check the meal if the serving is enough. The respondents even suggested the implementation of food stub for their convenience. Recommendations The following recommendations were derived from the findings and conclusions stated in the study: 1. The canteen should continue their good relationship with their customers. 2. The canteen should maintain and continue their good work in terms of processing orders efficiently. 3. The canteen should maintain the durability of the seats and tables. 4. The canteen should always change the selection of foods served everyday so that the customers have options to choose from. 5. The canteen should reevaluate the pricing of their products, and give increase the servings to attract more customers and maintain patronage. The canteen should also consider having food stub for the convenience of customers.
700			_aDurango, Dywane V.
700			_aFaustino, Rosanna M.
700			_aLubiran, Ayie E.
700			_aOrillana, April Mae M.
700			_aTria, Cristobal N.
942			_cTHES _jT 647.94 2017
999			_c10481 _d10481