000			01630nam a22002297a 4500
001			10502
003			OCLRC
005			20260730103813.0
008			230307t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 647.94 2020 0097
100			_aRaquel, Peach Mariel G.
245			_aCustomer experience management of selected spas in Parañaque City: _benriching spa experience, enhancing brand loyalty./ _cPeach Mariel G. Raquel, Marilen Q. Inovio, Stacy Jam E. Maxilom, John CarloC. Menor, Tristan B. Merlin.
260			_aParañaque City: _bOlivarez College, _c2020
502			_aUndergraduate thesis
520			_aThe hospitality industry has grown rapidly and has branched out to other sectors that center and still cater hospitality as its core. This study has been motivated by the awareness of the booming spa business in the City of Parañaque that the researchers found the need to understand the perception and impact of customer's experiences of selected spas in Parañaque City. The data used in this study is descriptive quantitative and were collected through a 4-point scale validation on a researcher-made questionnaire on the customer's perception of spa in terms of marketing, sales / distribution, and customer service indicators and the impact of spa experience in terms. Last but certainly not least, we would like to thank our families for supporting us endlessly financially and emotionally throughout this study.
700			_aInovio, Marilen Q.
700			_aMaxilom, Stacy Jam E.
700			_aMenor, John Carlo C.
700			_aMerlin, Tristan B.
942			_cTHES _jT 647.94 2020 0097
999			_c10502 _d10502