| 000 | 00708nam a22002417a 4500 | ||
|---|---|---|---|
| 001 | 14937 | ||
| 003 | OCLRC | ||
| 005 | 20260730115620.0 | ||
| 008 | 240513t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780273683674 | ||
| 040 | _aOCLRC | ||
| 082 | _aRes 658 J641 2005 | ||
| 100 | _aJohnston, Robert | ||
| 245 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, and Graham Clark. |
||
| 250 | _a2nd ed. | ||
| 260 |
_aEngland: _bFT/Prentice Hall., _c2005. |
||
| 300 |
_axix, 496 p.: _bcol. ill.; _c26 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | _aManagement. | ||
| 650 | _aService industries Management. | ||
| 700 | _aClark, Graham | ||
| 942 |
_cBOOK _jRES 658 J641 2005 |
||
| 999 |
_c14937 _d14937 |
||