000			01822nam a22002657a 4500
001			16803
003			OCLRC
005			20260731013045.0
008			260317t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 338.4791 2025 0035
100			_aLuis, Mikaella Rose M.
245			_aAn assessment on the quality of NAIA Terminal 1: _bbasis for enhanced customer experience/ _cMikaella Rose M. Luis, Patricia C. Lampano, & Jhoana May D. Del Rio.
260			_aParañaque City: _bOlivarez College, _c2025.
502			_aUndergraduate thesis.
520			_aThis study examined passenger perceptions of service quality at Ninoy Aquino International Airport (NAIA) Terminal 1 in the Philippines. Using a descriptive research design, data were collected from 200 passengers through a structured questionnaire grounded in the SERVQUAL model. The results revealed that passengers perceived service quality positively, with areas like reliability requiring improvement.Notably, all five service quality dimensions showed significant positive correlations with overall passenger satisfaction, emphasizing their collective influence on the travel experience. However, The study found no significant differences in perceptions based on passengers{92} travel purposes or frequency. These findings underscore the need for a comprehensive and consistent approach to enhancing service quality at NAIA Terminal 1, highlighting the urgency and importance of addressing service quality issues to elevate passenger satisfaction further.
650			_aService quality.
650			_aPassenger perception.
650			_aSERVQUAL.
650			_aAirport NAIA terminal 1.
650			_aCustomer satisfaction.
700			_aLampano, Patricia C.
700			_aDel Rio, Jhoana May D.
942			_cTHES _jT 338.4791 2025 0035
999			_c16803 _d16803