000			02117nam a22002297a 4500
001			16851
003			OCLRC
005			20260731013046.0
008			260325t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 382 2024 0020
100			_aDobluis, Jesson G.
245			_aLevel of effectiveness of BOC support ticket system at NAIA inhelping customs brokers file for formal entry: _ban infographic techniques for optimal usage/ _cJesson G. Dobluis, Jaive Carlo C. Basas, Marie Tonie G. Escalona, Jhasly Athena D. Gazzingan, & Chummy L. Gerapusco.
260			_aParañaque City: _bOlivarez College, _c2024.
502			_aUndergraduate thesis.
520			_aThis research investigates the effectiveness of the Bureau of Customs (BOC) support ticket system at Ninoy Aquino International Airport (NAIA) in assisting customs brokers with filing formal entry applications. It combines quantitative data analysis of ticket resolution times and user satisfaction surveys with customs brokers to understand their experiences with the system. Additionally, infographics are developed to visualize key findings and provide optimal usage guidelines for the system. The research analyzes the average ticket resolution time, identifies common issues encountered by customs brokers, and assesses their overall satisfaction with the system{92}s functionality and ease of use. The infographics present these findings in a clear and concise format, highlighting areas for improvement and suggesting best practices for maximizing the system{92}s effectiveness. This research provides valuable insights into the strengths and weaknesses of the BOC support ticket system at NAIA. By identifying areas for improvement and providing clear instructions through infographics, the study contributes to enhanced efficiency, reduced processing time, and improved user satisfaction for customs brokers filing formal entry applications.
700			_aBasas, Jaive Carlo C.
700			_aEscalona, Marie Tonie G.
700			_aGazzingan, Jhasly Athena D.
700			_aGerapusco, Chummy L.
942			_cTHES _jT 382 2024 0020
999			_c16851 _d16851