| 000 | 00640nam a22002177a 4500 | ||
|---|---|---|---|
| 001 | 4916 | ||
| 003 | OCLRC | ||
| 005 | 20260730040156.0 | ||
| 008 | 160519t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471525936 | ||
| 040 | _aOCLRC | ||
| 082 | _aGC 658.812 B221 1991 | ||
| 100 | _aBand, William A. | ||
| 245 |
_aCreating value to customers: _bdesigning and implementing a total corporate strategy _cWilliam A. Band |
||
| 260 |
_aNew York, N.Y. _bJohn Wiley & Sons _c1991 |
||
| 300 |
_axi, 340p. _c24cm. |
||
| 500 | _aIncludes index | ||
| 650 | _aCustomer service | ||
| 650 | _aCustomer satisfaction | ||
| 942 |
_cBOOK _jGC 658.812 B221 1991 |
||
| 999 |
_c4916 _d4916 |
||