| 000 | 00447nam a22001817a 4500 | ||
|---|---|---|---|
| 001 | 5877 | ||
| 003 | OCLRC | ||
| 005 | 20260730040224.0 | ||
| 008 | 161220t xxu||||| |||| 00| 0 eng d | ||
| 040 | _aOCLRC | ||
| 082 | _aDVD 964 004 | ||
| 245 | _aIntroduction customer service | ||
| 260 | _c1995 | ||
| 650 | _aHotel management. | ||
| 650 | _aCustomer services--Hotel management | ||
| 650 | _aCustomer satisfaction. | ||
| 942 |
_cELEC _jVCD 964 004 |
||
| 999 |
_c5877 _d5877 |
||