000			02281nam a22002777a 4500
001			9482
003			OCLRC
005			20260730103744.0
008			221027t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 647.94 2019 0084
100			_aCapistrano, Aldie A.
245			_aAppraisement of Olivarez College canteens along operations standards: _bgeared towards 6s in action/ _cAldie A. Capistrano, Aldrin Rave C. Algarne, Ma. Nerie Rose T. Buensuceso, Larah Mae J. Atienza, Hiromasa S. Kato, Katerine Jane V. Corpin.
260			_aParañaque City: _bOlivarez College, _c2019
502			_aUndergraduate Thesis
520			_aThe study aimed to determine the relationship of the service quality dimensions in the operational standards of the different satellite canteens of Olivarez College. The paper utilized a descriptive research design. Participants of the study were composed of customers, management and canteen staff from the satellite canteens of the school totaled to 100 respondents. Data were gathered through the use of questionnaires and were statistically treated using t-test upon clustering the two groups which are the respondent categories and satellite canteens. The study utilized the SERVQUAL model modifying eight dimensions namely management and operations, services, staff attitude, facilities, ambience, pricing,food selection, quality, safety and sanitation. The study reveals that when the mean scores were treated, the results showed that there is significant difference in the assessment of the respondents when grouped according to respondent categories, thus, the null hypothesis is rejected. On the other hand, there is no significant difference in the assessment of the respondents when grouped according to the satellite canteen,thus,the null hypothesis is accepted. Findings of the study are the bases for the development of 6S standard mechanism for the satellite canteens of Olivarez College
650			_aSEVQUAL model.
650			_aSatellite canteen.
650			_a6s standard mechanism.
700			_aAlgarne, Aldrin Rave C.
700			_aBuensuceso, Ma. Nerie Rose T.
700			_aAtienza, Larah Mae J.
700			_aKato, Hiromasa S.
700			_aCorpin, Katerine Jane V.
942			_cTHES _jT 647.94 2019 0084
999			_c9482 _d9482