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040 _aOCLRC
082 _aT 610.73 2018 1522
100 _aCason, Marie Karl
245 _aLifestyle and habits of call center agents in relation to common health complaints: Crafting Promotional Tool /
260 _aParanaque City;
_bOlivarez College,
_c2018
502 _aUndergraduate Thesis
520 _aIn order to find out and determine the health complaints of call center agents in relationship to their lifestyle and habits, the researchers conducted a quantitative correlational study to better understand, further improve, and give enhancements and proper recommendations that are beneficial to the health of call center agents, in three call centers in ParaƱaque City: SPI Global, IBEX, Teleperformance. This study is anchored on Nola Pender's theory which describes health promotion as a multidimensional nature of persons as they interact within their environment to pursue health. In light of the result of the study, the researchers recommend the following: (1) the overall results of the present study conducted suggests that there is a need for a specially designed program in managing stress and developing positive outcome among employees working in the BPO industry; (2) to find further explain the differences among women and men in this industry, the kind and nature of their work; and (3) some studies show that young people are used to adjust in any form of environment, despite the fact that they are not prone to any kinds of diseases because of their immune system; promotion of health is still needed to maintain the wellness of their being.
650 _aBPO.
650 _aCall center.
650 _aOccupational health.
700 _aDuterte, Maria Denessa Ann D.
700 _aWeylan, Zelaida Ashley C.
700 _aSirot, Angelica M.
942 _cTHES
_jT 610.73 2018 1522
999 _c9611
_d9611