000			01809nam a22002177a 4500
001			9810
003			OCLRC
005			20260730103754.0
008			230131t xxu||||| |||| 00| 0 eng d
040			_aOCLRC
082			_aT 350 2019 358
100			_aBaldicanas, Anthony A.
245			_aTourism infrastructure and enterprise zone authority (TIEZA) employees' profile and job performance in relation to clientele satisfaction: _bpioneering outcomes-based performance evaluation (OBPE) and customer service roadmap/ _cAnthony A. Baldicanas.
260			_aParañaque City: _bOlivarez College, _c2019.
502			_aMaster Thesis
520			_aThis study attempted to determine the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) employees' profile and their job performance in relation to the clientele satisfaction toward crafting an outcomes-based performance evaluation (OBPE). This study utilized quantitative descriptive correlation research design using researcher - made survey questionnaire and supplemented by documentary analysis the among two groups of respondents as sources of data namely: (1) employees (60); and (2) their passengers (20), respectruiry rera tatal of 180, The data were tallied, tabulated and computed using statistical treatments, such as frequency distribution, percentage, weighted mean and t-test. Results showed that to this effect, that the research findings, based on the results of the study, it is recommended to design a continuing professional training and development program for the employees that emphasizes effective quality customer service. A proposed outcomes- based development program is provided in this study.
650			_aJob Performance.
650			_aClientele satisfaction.
650			_aEmployees.
942			_cTHES _jT 350 2019 358
999			_c9810 _d9810