Customer service in the tourism industry/
Perlitz, Lee
Customer service in the tourism industry/ Perlitz, Lee.-- -- Australia: Pearson Education, 2002.
25 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1740092813
Tourism- Employees- Training of.
Tourism- Customer services.
Customer relations.
GR 338.4791 P421 2002
Customer service in the tourism industry/ Perlitz, Lee.-- -- Australia: Pearson Education, 2002.
25 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1740092813
Tourism- Employees- Training of.
Tourism- Customer services.
Customer relations.
GR 338.4791 P421 2002