Service quality management in hospitality, tourism and leisure /
Service quality management in hospitality, tourism and leisure / edited by Jay Kandampully, Connie Mok and Beverley Sparks. -- Mumbai, India: Jaico Publishing House., 2000z.
xvii, 339 p.: ill.; 25 cm.
Includes index.
9788179921845
Hospitality industry -- Management.
Tourism -- Management.
Leisure industry -- Management.
Res 647.94068 Se692 2000
xvii, 339 p.: ill.; 25 cm.
Includes index.
9788179921845
Hospitality industry -- Management.
Tourism -- Management.
Leisure industry -- Management.
Res 647.94068 Se692 2000