Level of effectiveness of BOC support ticket system at NAIA inhelping customs brokers file for formal entry: an infographic techniques for optimal usage/ Jesson G. Dobluis, Jaive Carlo C. Basas, Marie Tonie G. Escalona, Jhasly Athena D. Gazzingan, & Chummy L. Gerapusco.

By: Contributor(s): Material type: TextPublication details: Parañaque City: Olivarez College, 2024.DDC classification:
  • T 382 2024 0020
Dissertation note: Undergraduate thesis. Summary: This research investigates the effectiveness of the Bureau of Customs (BOC) support ticket system at Ninoy Aquino International Airport (NAIA) in assisting customs brokers with filing formal entry applications. It combines quantitative data analysis of ticket resolution times and user satisfaction surveys with customs brokers to understand their experiences with the system. Additionally, infographics are developed to visualize key findings and provide optimal usage guidelines for the system. The research analyzes the average ticket resolution time, identifies common issues encountered by customs brokers, and assesses their overall satisfaction with the system{92}s functionality and ease of use. The infographics present these findings in a clear and concise format, highlighting areas for improvement and suggesting best practices for maximizing the system{92}s effectiveness. This research provides valuable insights into the strengths and weaknesses of the BOC support ticket system at NAIA. By identifying areas for improvement and providing clear instructions through infographics, the study contributes to enhanced efficiency, reduced processing time, and improved user satisfaction for customs brokers filing formal entry applications.
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Theses/Dissertation General Reference And Serial Section Olivarez College Learning Resource Center T 382 2024 0020 (Browse shelf) Available

Undergraduate thesis.

This research investigates the effectiveness of the Bureau of Customs (BOC) support ticket system at Ninoy Aquino International Airport (NAIA) in assisting customs brokers with filing formal entry applications. It combines quantitative data analysis of ticket resolution times and user satisfaction surveys with customs brokers to understand their experiences with the system. Additionally, infographics are developed to visualize key findings and provide optimal usage guidelines for the system. The research analyzes the average ticket resolution time, identifies common issues encountered by customs brokers, and assesses their overall satisfaction with the system{92}s functionality and ease of use. The infographics present these findings in a clear and concise format, highlighting areas for improvement and suggesting best practices for maximizing the system{92}s effectiveness. This research provides valuable insights into the strengths and weaknesses of the BOC support ticket system at NAIA. By identifying areas for improvement and providing clear instructions through infographics, the study contributes to enhanced efficiency, reduced processing time, and improved user satisfaction for customs brokers filing formal entry applications.

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