Master Thesis

The Parañaque City Government started developing its Human Resource Management Information System (HRMIS) in-house to digitize and integrate all human resource management processes and information. The development further hastened in response to the COVID-19 pandemic to facilitate work-from-home arrangements in the government. To help improve the HRMIS, 71 current users were surveyed to describe their profiles and evaluate their actual use and perceptions of the HRMIS. Results show that the average HRMIS user is a middle-aged employee of the Human Resource Management Office who has been in government service for about one to 10 years. They use the HRMIS daily and for long hours; thus, they have become dependent on its use for their work. Currently, they primarily use it for onboarding users, payroll processing, and managing employee personal data and service records. The weighted mean scores on system quality, information quality, ease of use, usefulness, facilitating conditions, and user satisfaction show that the HRMIS is already well-received by its current users. The Parañaque City Government can further increase the HRMIS' actual use by prioritizing improvements in its system quality, facilitating conditions, and information quality, addressing common errors encountered while using it, and working on the requested improvements cited by its current users.